![]() ![]() RAP strives to return all emails within a forty-eight-hour timeframe.Ĭontact a RAP Housing Counselor: Please include in your email: your full name, your telephone number, and your address. If you would prefer an email response, you can email us. ![]() Calls are generally limited to 10 minutes per person. ![]() Topics can be, but are not limited to, tenant and property owner issues and concerns, Oakland rental housing laws, or how to file petitions or responses with RAP. The Rent Adjustment Program’s Housing Counselors are available by phone Monday through Thursday, 9:30am to 4:30pm to answer any RAP or housing-related questions you might have. Please read the information below carefully to find the best way to contact us. Since March 2020, we have moved our services from in-person to online. The purpose of this program is to foster fair housing for a diverse population of renters and enforce the Rent Adjustment Ordinance set out by the City of Oakland. This ordinance sets the maximum annual rent increase based on the annual Consumer Price Index (CPI) increase and handles rent adjustments for claims of decreases in housing services and handles other rent-related matters. The Oakland City Council adopted the Rent Adjustment Program Ordinance (OMC Chapter 8.22) in 1980.
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